Microsoft, for more than five years has implemented many customer-based solutions proposed by Logarcy.

Logarcy's consultant services in Microsoft were always focused on:

• Customer and Partner Satisfaction

• Increase Revenue

• Cost Optimization

Satisfaction means resolving customer needs, but we should not forget that every customer must be treated different, based on the potential and actual value for the company.

Revenue is generally increased by a continuous training to the agents to understand customer's needs, cross sell and up sell. They can function as a specialists or experts if necessary.

Resource optimization is a direct result of a periodic analysis of Inbound and Outbound calls, e-mail management and the combination of a multi-skill agents. Customer Satisfaction Feedback program was also implemented.

Medium and Small Oranization's Structured Sales Cycle telemarketing campaigns also received the proposals for operational and strategic action plans in order to achieve the sale's goals for each fiscal year.

All of above mentioned could not be done without a complete human resource strategy in order to have very motivated agents.

If you want to set up or ensure an excellent Customer Interaction Center, anywhere in Mexico, contact us for establish an appointment or conference call.