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Atento,
a company of Telefonica Group (Spain), started operations in
Monterrey, Mexico during 2001.
The facilitiy has 600 telemarketing positions, and more than 1,000
employees.
This is a picture of
the building's main entry:
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Although the general supervision of the construction building was
done by a Third Party hired by Atento Headquarters in Miami, FL,
what is called "tropicalization" (fine tunning by someone local),
Hiram Garcia reviewed completely the whole project, in order to
propose important changes that helped to establish a more
functional facilities and a rapid implementation of the process
involved.
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Main
modifications of the building included:
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Parking area increased by
140%, in order to meet the minimum standard for the particular city
requirements for the telemarketing industry (the previously planned
parking area was already approved by the city)
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Human Resource's offices were moved to a different area, which allowed
a better organization and recruitment control for new applicants.
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Activities completed for
the start-up process: |
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Recruitment and selection
for the first campaigns.
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Social Security and
personnel contracts.
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Compensation and
benefits package revision for each position (many changes were done,
since USA, Mexico City and Monterrey have different Human Resources
environment).
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Deployment of best practices for operations and quality assurance
areas.
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Complete Lead Management of initial customers.
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If you want to ensure an excellent start-up for your new operations
anywhere in Mexico,
contact us for establish an appointment
or conference call.
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